To cancel your order, you must advise us by writing to firstname.lastname@example.org where we will issue you with a returns note for inclusion in your delivery. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Please note that the right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to a consumer’s specification” – this includes all bespoke custom orders either placed on the website, by email or over the phone.
PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition.
We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas.
Please send returns to:
Hive Homeware 3 Pearson St. Roath, Cardiff CF24 3EL